FAQ

Not sure what you need to do or are a little confused? Hopefully the advice below will help you out. If not then drop us an email to support@primaryresourcecentre.com
 
What format will I receive the files in?

All of my files are either word document (.doc) or adobe pdf files. To view PDF files you need adobe reader which is available to download at www.adobe.com. Due to the large number of files some of my resources are zipped so you may need winzip to open the folder. The file format for each resource is clearly labeled next to the description.

How can I pay?

The easiest way to pay is through Paypal. If you do not have an account you can easily create one and it is free. Alternatively you can pay by credit or debit card at the checkout. If you wish to pay by cheque please contact me at support@primaryresourcecentre.com before ordering.

How will I receive my resources?

At the PTRC we offer two services:

1) Delivery by email.

The first is to provide resources by email for electronic download. Upon confirmation of payment, you will be directed to a link where the resources can be downloaded directly onto your computer. You will also receive a confirmation email which will contain a link to the resources. If for some reason this does not happen please email me at support@primaryresourcecentre.com and I can arrange for the files to be emailed to you directly. . This service is free

2) Delivery by 1st Class Mail.

We also provide resources sent out via first class mail. These include display resources loaded onto CD as well as prepared resources such as our display lettering, book labels and personalised peg and tray labels. We aim to process and deliver this to you within 5 working days but this may be slightly longer during busy periods. Please feel free to contact us to enquire how long it will take to process your order.  This service costs £1 regardless of how many resources you purchase.

How do I make an order?

Below is a step by step guide on how to order and receive resources from our website.
  • Firstly select the resources you would like to purchase and add them to your shopping cart.
  • Once you have finished click on the ‘View Cart’ button.
  • Enter your payment details.
  • After completing payment you will be directed to a link where you will be able to download your purchased files. An email will also be sent containing the link to your chosen resource.
  • If you have any questions or queries at any time please email us at support@primaryresourcecentre.com

What if my download fails?

Don't worry, simply email us at support@primaryresourcecentre.com and we will forward the resource to you manually.

What happens if there is not a download link?

This usually means the resource is quite big in size. The resource will be emailed to you within 24 hours.

What do I do if I need more help?

If you experience any problems with your order please do not hesitate to contact me at support@primaryresourcecentre.com I will endeavour to return your email within 48 hours.